ICT

ICT DEPARTMENT 

Functions

• ICT Strategy and policy management
• Advice and Mainstream ICT policies in the Ministry
• ICT infrastructure and Systems audit
• ICT project management, design, and support
• Secretariat to the ICT strategic committee
• Maintain and troubleshoot all network and computer-related issues;
• Integrate security, and physical control solutions for all confidential data and systems;
• Monitor performance and manage parameters to provide fast responses to front-end users;
• Integrate and configure computer networking for best performance;
• Troubleshoot and repair of hardware, operating systems, and applications;
• Monitor and maintain computer systems and security;
• Identify security gaps and provide relevant solutions in consultation with the Operations manager;
• Test and evaluate all new technology including but not limited to systems e.g., database systems, websites, etc.;
• In collaboration with ICT Partner and CP&M Unit, develop participatory strategies and tools for monitoring and evaluating the project;
• Conduct electrical safety checks on all computer equipment;
• Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required;
• Help install and support all ICT hardware and software;
• Install new software or hardware.
• Research and procure IT hardware and supplies.
• Participate in IT inventory asset management.
• Assist in the backup and recovery of digital assets.
• Innovate, Re-engineer and propose interventions for office and business automation
• Create ICT work logs.
• Process documentation.
• Configure phone systems
• E-mail configuration and management
• Maintain ICT equipment and systems Inventory
• ICT help desk and user support
• Any other delegated duties