ICT DEPARTMENT
The information and communication technology Department (ICT) is responsible for the development, management, and support of the ICT infrastructure, digital resources, and ICT assets for the Ministry Of Co-Operatives And Micro, Small, And Medium Enterprises (MSME) Development.
Functions
- ICT Strategy and policy management
- Advice and Mainstream ICT policies in the Ministry
- ICT infrastructure and Systems audit
- ICT project management, design, and support
- Secretariat to the ICT strategic committee
- Maintain and troubleshoot all network and computer-related issues;
- Integrate security, and physical control solutions for all confidential data and systems;
- Monitor performance and manage parameters to provide fast responses to front-end users;
- Integrate and configure computer networking for best performance;
- Troubleshoot and repair of hardware, operating systems, and applications;
- Monitor and maintain computer systems and security;
- Identify security gaps and provide relevant solutions in consultation with the Operations manager;
- Test and evaluate all new technology including but not limited to systems e.g., database systems, websites, etc.;
- In collaboration with ICT Partner and CP&M Unit, develop participatory strategies and tools for monitoring and evaluating the project;
- Conduct electrical safety checks on all computer equipment;
- Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required;
- Help install and support all ICT hardware and software;
- Install new software or hardware.
- Research and procure IT hardware and supplies.
- Participate in IT inventory asset management.
- Assist in the backup and recovery of digital assets.
- Innovate, Re-engineer and propose interventions for office and business automation
- Create ICT work logs.
- Process documentation.
- Configure phone systems
- E-mail configuration and management
- Maintain ICT equipment and systems Inventory
- ICT help desk and user support
- Any other delegated duties